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All sales of original artwork are final. However, if your piece arrives damaged or defective, please reach out within 7 days of delivery so I can make it right.
To start a claim, email flowbygraceavena@gmail.com with your order number, photos of the artwork, and the shipping box. Once the claim is reviewed, I’ll arrange a repair, replacement, or refund, depending on availability and the nature of the damage.
Orders may be canceled within 24 hours of purchase, provided they have not yet shipped.
Custom commissions are non-refundable once the creation process has begun, as each piece is made specifically for you.
If you have any questions about your purchase, please don’t hesitate to reach out.
📧 flowbygraceavena@gmail.com
Thank you for helping me continue creating and sharing art that moves with the flow.
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